Carolina Swim Shop Customer Service

Browsing. You will be able to browse our full catalog through the products menu located all the time at the top of the page. Slides the mouse pointer over the categories and will show you subcategories and products to select. It´s also conveniently use the Search Box, introducing directly the keyword. As a considerable number of different browsers in the market and the proper navigation with many open sites in tabs, usually you may experience errors while browsing as the missing page or 404, we encourage to often clear the browser cache and try again if it happens, our site is completely and correctly linked in suitable structure.

Ordering. Is always very easy to place an order with, just log in for your account access, navigate through products and select with the "Add to Cart" button. Once you have your cart ready with desires products, you can check out and the site will guide you to complete your order. You can also browse, fill the cart and complete orders without log in, although registering in our webstore will provide you a superior service level while shopping with us. If you look for any article related to our lines of products and can´t find it through browsing, please feel free to contact us for assistance.

Out of stock. In most cases, during the ordering process, you will be informed through the product page about the availability and stock. In case you want to order no stock product, you will receive an email letting you know when will become available for shipping. You can always email us to know about the product availability in case the product page indicate out of stock.

Confirmation email. Once you complete your order, as part of the process you should receive a confirmation email. In case you do not receive immediately the confirmation email, the first step should be checking your spam or junk email folders, as anti-spam policies or filters, often email get those as destiny. Please add our domain or our email address to your "white list" or to your address book in order to ensure the receipt. Always you can email us through the contact page to ask to resend or complete order details.

Canceling or changing an order. Once the order is submitted, it can´t be canceled, we really encourage the client to review carefully the order before submit, in order to prevent undesired events. The return is always a possibility under previous authorization and policies.

Sizing. For products that require size specification, in most cases will be available the related manufacturer size chart specifying as most as possible details for correct selection.

Generals. The order process is easy and we really emphasize and focus our work to bring you the best purchase online experience, in that way we encourage to a careful product selection and let you know our commitment with your attention.

Our company makes efforts to bring you very competitive prices under the best possible service. Special offers, promotions and discounts are part of our marketing policy and regularly you can find it in our web site. Prices are within the United States.

For your convenience, payment options are credit card Visa, Mastercard, American Express, Discovery. At this moment we do not accept checks, money orders or cash on delivery for online orders.

We use mainly the following rules for shipping: - We ship to United State address as well as International.
- Special shipping conditions or marketing tools related to shipping are only valid for United States Continental.
- Shipping will be within 3 business days.
- Some items usually due to special features, are shipped directly from the manufacturer, in these cases the shipping may be within a longer period of time. Costumer purchasing items included in this range will be notified with precise information after the order or may contact us previously for required details.
- Partial shipment will be allowed. Details and cost if applied, should be notice to the costumer for each case.
- At this moment we use UPS as our main shipper, however some other may be used.
- In most cases you will be able to track your order through the Tracking Number sent to you once the order shipped.

Rates. Options and costs are showing through the checkout.

Within Unite States: Shipping rates are often based on weight and volume, so for orders with multipackage, multiboxes, bulky or heavy items, rates may vary and will be indicated in the checkout or directly to the costumer in required cases. Special offers and promotions in shipping will be announced through our web or advertisement means.

Shipping time. Usually is well specified for standard in stock orders. Orders for non stocked items will require a specific shipping time and will depend on products availability and manufacturer policies. If not specified on the product page or checkout process, costumer will be noticed properly about time and also cost if applied. Shipping days only refer to a business days, not weekends, holidays, national or special days with brake work. The shipping time starts to count the day after the order is delivered to the shipping service company or carrier.

You will be noticed by email when your order has been shipped, with instructions on how to track it. You can also access your account page and review your order status.

Insurance for shipping products may be offered upon request. Please specify during the checkout process your request. Once received, we will send you information by email about the cost and how to pay.

Our site is continuously certified by Sitelock, a trusted service on the web that protect us and our visitors from spyware, spam, viruses, scams, and other vulnerabilities, thereby contributing to a better service. Sitelock Trust Seal is deployed on the bottom of the pages in our site and while click on it you can verify the legitimacy. Additionally an enterprise level firewall is installed in our server providing a higher security level.

Please refer also to our Privacy Policy

Please refer to the Return Policy page on this site.

Orders always can be viewed accessing your account through "My Account" link in the top menu or in the footer block. Once in your account, you may also check your reviews, tags, whishlist, newsletter subscription, your downloadble products and more, as well as your order status.

In order to get a better service, we encourage the practice to keep updated the Account Information. Please, when required or time to time, access "My Account" link on the top menu and review your information.